Refund policy

Due to the nature of our products, we do not accept returns or exchanges on soap items unless they are faulty or damaged.

In accordance with UK Consumer Contracts Regulations, personal care items such as soap are exempt from return once unsealed, due to hygiene reasons. This means that we cannot accept returns if the product seal or packaging has been opened.

However, if your item arrives damaged, defective, or incorrect, please contact us within 14 days of receipt with a photo and order number. We will be happy to resolve the issue by offering a replacement or refund, where appropriate.

This policy does not affect your statutory rights.